Refund Policy

Last Updated: February 26, 2025

1. Introduction At Wisdom Way E-Lessons LTD ("Company," "we," "our," or "us"), we strive to provide high-quality e-learning services. We understand that there may be circumstances where users require a refund. This Refund Policy outlines the conditions and process for requesting a refund for our services.

2. Eligibility for Refunds Refunds may be granted under the following circumstances:

• Technical Issues: If a user experiences persistent technical problems preventing access to purchased courses, and our support team is unable to resolve the issue.
• Duplicate Payments: If a user is accidentally charged multiple times for the same course or subscription.
• Unauthorized Transactions: If a payment was made without the user’s authorization and is reported within a reasonable timeframe.
• Service Unavailability: If a course or service was advertised but later became unavailable, and a suitable alternative is not provided.

3. Non-Refundable Situations Refunds will not be provided in the following cases:

• Change of Mind: If the user decides they no longer wish to use the service after purchase.
• Partial Course Completion: If a user has accessed or completed a significant portion of a course before requesting a refund.
• Failure to Meet System Requirements: If the user purchases a course without ensuring their device meets the necessary technical specifications.
• Promotional or Discounted Purchases: Courses purchased as part of promotions or discounts may not be eligible for refunds unless otherwise specified.

4. Refund Request Process To request a refund, users must:

1. Submit a refund request via email to info@wisdomwaye-lessons.com with the following details:
• Full name
• Email address associated with the purchase
• Order number or transaction ID
• Reason for the refund request
• Any supporting evidence (e.g., screenshots of errors, duplicate charges)
2. Our team will review the request within 2-3  business days and notify the user of the decision.
3. If approved, refunds will be processed within 5-7 business days using the original payment method.

5. Subscription Cancellation and Refunds

• Users may cancel their subscriptions at any time through their account settings.
• Refunds for subscriptions will be considered only if the request is made within 3 days of the initial payment and if no significant usage of the service has occurred.
• Partial refunds for ongoing subscriptions will not be provided.

6. Google Play and Third-Party Payment Processors: For purchases made through Google Play or other third-party payment platforms, refund requests must be submitted directly to the respective platform in accordance with their refund policies.

7. Exceptional Circumstances Refunds may be considered on a case-by-case basis for unforeseen situations such as medical emergencies, natural disasters, or other significant hardships that prevent course completion. Supporting documentation may be required.

8. Dispute Resolution If a user disagrees with the refund decision, they may escalate their concern by contacting our support team at info@wisdomwaye-lessons.com. We aim to resolve disputes amicably but reserve the right to make a final decision.

9. Compliance with Consumer Protection Laws This refund policy complies with applicable consumer protection laws and regulations in jurisdictions where we operate. Users’ rights under local law will always be upheld.

10. Changes to This Refund Policy Wisdom Way E-Lessons LTD reserves the right to modify this Refund Policy at any time. Any changes will be posted with an updated effective date. Users are encouraged to review this policy periodically.

11. Contact Us If you have any questions regarding this Refund Policy, please contact us at: